I ordered Monster Ncredible Ntune headphone in December and the broke in March. I went to the Monster website to find out warranty info and when entered the serial number it a me up fake. I contacted Nomorerack.com and they said they had a strict policy on counterfeit products and would immediately refund our money and fire the vendor. Well it's been 4 weeks and about 40 emails of run around non sense. They will never refund your money or replace the item. They keep coming back with, well this is the vendor that we purchased them from Firemall LLC, so now contact Monster for the warranty. Nope! They're not authorized either. Next Digit Pavilion electronics. Same thing. The fact is the serial number is bad. Do not buy products from this website.