I was at the airport on time and checking my baggage in before the hour. The lady next to the one helping me was closing my flight and argued with me for fifteen minutes about how she cannot reopen the flight. I had got there an hour before she supposedly said it closed. I asked to speak to a manager who was no help either. They made me rebook my flight because they could not send my luggage on a separate flight causing me to stay an extra day in Mexico (also not allowing me to use the credit that the airline had given me or even allow me to transfer what I had paid in baggage fees of $100), wasting my time and money, made me miss my car rental, and work the following day. Costing me $500 USD total for my inconvenience. Apart from having to pay $100 USD to rebook my flight. The customer service was one of the worst I have ever experienced. I will never fly with Volaris ever again. Alexa