1/5/09 I came into the Pinellas Park, FL showroom and spoke with a customer service rep, I explained that the foam on the couch I had purchased on 9-23-09 had degraded and they told me to bring it back and they would exchange it no problem, I started thinking this must be a ongoing problem with this piece of furniture and called back and said I would like to choose a different couch and their response was they would send someone out to look at the couch. On December 30th a service rep came out looked it over, sat for a second in each position and after our conversation he said couches are made to be sat on in an upright position and not made to be laid on, basically saying it was my fault, he also found a small scuff. He probably didn’t put in his report the staple that he found from the manufacturing that is still in the couch. I don’t see either the staple or the scuff to be a reason or my being living single with a weight of 160lbs. for the couch to fail. I called to find out on January 4th that from his inspection that they would not exchange or take care of the bad workmanship because of his comments. I asked for a service manager but was told they might be in tomorrow, I asked if they could call me in the morning and the person said they don’t know when they would be in and they have a lot to do but would call me sometime tomorrow. January 5th, 4:15pm still no one has called, so I called, spoke to Asst. Manager /name removed/ and she said the store manager was not in and would call me back on the 6th.