13 Aug, 2019 → by ClaimboUser94391
couch broke/poor customer service

1

Not only did my 8 month old Pottery Barn Turner couch break when I sat down on it, but I have been calling customer service every week for 6 months to try and get it replaced. I speak with a new customer service rep. Each time and am told that they are sending my information to their "furniture medic" team to come out and inspect it, but nobody from their "furniture medic" team ever contacts me. I am done with their department and tried calling the store manager. Well, I have up on him after waiting over a month. Now, I am waiting on the district manager to help.
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