I purchased a costume for $149 from them and received tracking information. I'm used to cosplay items taking quite a while to get to me by mail but was getting frustrated after 3 weeks of checking tracking info and seeing "awaiting fulfillment" as it's status. So I emailed them and received an email back several days later saying the item I ordered was out of stock (it was NOT according to their site when I ordered it), and asking if I wanted to select another product or receive a refund. I asked for a refund and was assured I would receive it. It's been over a month and I have not gotten a refund yet. I have emailed them several times about the issue and recieved no responses, and a couple times I've gone to their website only to see the site is shut down. I'm extremely angry and frustrated and regret buying from them. DO NOT BUY FROM THEM.