21 May, 2021 → by ClaimboUser834268
Costa delivery

1

Costa Carr Street Ipswich Phone number - [protected] Pawel We ordered a large delivery through Just Eat for our Friday delivery at work. When the order came the driver handed it over and two of the drinks were spilt and leaking all over the floor. two drinks were not labelled and two were wrong and looked exactly the same to and these could not be consumed because of allergies. We ordered muffins and were sent biscuits. When we called to request the order being corrected or refunded the girl on the phone was extremely rude and really didn't care, she did'nt even attempt to try and resolve the matter and even blamed the driver for the order being wrong. We filed a complaint with Just eat with no luck. We then called Costa back and the same girl said within earshot ' I do'nt know what she wants, you deal with it' and passed the phone to a guy named Pawel. Pawel was just as unhelpful and really did not care about any of it. The staff were rude, unhelpful and completely incompetent. We often have a Friday treat from Costa and spend a considerable amount of money but we will be going to Starbucks from now on as their service must be better than we received from your company today. Totally unprofesional and unacceptable service from such a well established company. I personally would not be happy if any of my staff had this attitude My email is [protected]@me.com
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