I have been a steady Corel pain shop pro customer when it was still under Jasc software over 12 years consistent loyalty . I purchased the Corel paint shop pro ultimate 2019 on March 2019 but had a death in my family with funeral etc I had to relocate etc . Therefore I have NEVER opened the product and you now have the Paint shop pro Ultimate 2020 - I would like to return/void or exchange the UNOPENED 2019 for the UPDATED 2020 and respectfully pay a $20 difference for the upgrade from 2018 to 2020 since I ALREADY paid for upgrade to 2019 Your customer service is provided by clerks in the Philippines. They are unable to authorize any customer accommodation though I have made several calls Customer loyalty should be appreciated and recognized - I want to get the update and tech support to install it (your tech support has been depleting for the past several years since it left England . Those representatives were very helpful and informative which is why I keep using Corel Please help me to do this upgrade at a REASONABLE rate and I will return or you can void the unopened Ultimate 2019 software Respectfully Denise Johnson [protected] [protected]@verizon.net