2 Aug, 2021 → by ClaimboUser16977
Cordless pole pruner

1

I have your cordless pole pruner which had a 2 year warranty. Hardly used it as used only the bottle of chain oil supplied and re-filled with quality chain oil I use for my chain saw. I contacted Lidl where i purchased it and they said that after a year the warranty reverts to the importer/manufacturer. Because of covid I was unable to deal with the warranty in a timely manner. The problem is it stopped working. I recharged the battery and refitted it and still it would not work. I opened up the handle only to find the circuit board had fried and the metal overlay was partially peeled. There is obviously a problem with the circuit board design, either thermal cutout is not installed or is defective/needing a heat sink on the board. Either way I have a very good tool for occasionally cutting out of reach branches but with a design defect. Has there been a revision to board since the pruner was sold via LIdl. If there is, I am happy and able to solder it in myself if you can provide it, rather than return the pruner for replacement. Please let me know how we can proceed with this. I have other Florabest products which have given no trouble at all and found them to be good tools. Maybe I am just unlucky with the pruner and something simply related to a defective component or dry solder joint was the problem. It did start working after I prodded the circuit board with my electrical tester to check battery voltage was getting to the circuit board but I am hesitant to use it in this state. User's recommendation: Still not heard back from them so this is not a good company to deal with.
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