16 Aug, 2019 → by ClaimboUser346462
copart uk
1
Hi everyone, as i have found at my peril Copart uk are to be avoided like the plague!!! Bought less than 2 years old car on the strength of pictures and misleading info that said: rear damage and minor scratches and dents. To my horror car had an extensive previous repair to near side and front poorly done and well visible. Their additional info also said : hpi found 1 owner, but it now appears car has 2! Car was delivered and dumped outside garage too early in the morning and unrecognisably dirty to make any inspection impossible. As you can guess they are refusing any cooperation stating their t&c and sort of blaming me for buying in good faith. We also had a dispute about our winning bid. We stopped bidding, never received a standard email saying we won it, instead got a call an hour later asking me to go a bit higher in order to secure the vehicle. I declined. That same night just before midnight i get an email congratulating me and billing me for that same vehicle. When i enquired copart said winning bid came from my account, which could have only happened if they hacked my laptop. Thrully horrifying. I am looking for advise how to proceed as i am not a trader and car was intended for missus to do school run/football /swimming.. Due to safety i am reluctant to let her use it as i don't really know how severe that previous unmentioned repair is.. Needles to say this seriously devalues the vehicle leaving me out of pocket. Regards