In this time of the pandemic, being an at-risk-person, I have curtailed my trips, so I have been paying my Metro Self Storage monthly rent over the phone. Today, when I called in to make a payment, I was asked to pay a "convenience fee" of $3.95. What for? Whose 'convenience'? Not mine. Convenience on the part of the owners of Metro Storage. This company raises its rent very frequently. Shame! Shame! User's recommendation: Avoid Metro Storage. The employees are good, but the company is a scammer.