13 Aug, 2019 → by ClaimboUser167802
Contract sold without prior notice and refund

1

I have been a member of the Melia Vacation club of well over 10 years. I used my membership at the Club Melia in Puerto Rico and have enjoyed staying in the Melia hotels in the Caribbean. I recently received a preprinted letter without signature or contact information announcing that my membership was sold to Coco Condominium 1 LLC, an unknown entity. According to letter, I was no longer a Club Melia member. I called Melia, and they informed me that I was no longer a Melia member and that I could no longer make reservations with the club. I tried to address the issues that I joined the Melia Vacation club for the Melia brand, services, and quality. As membership right, they should have notified me and given me the option to stay with Melia or sold my investment. I understand this is a breach of contract because now, any future stay at the resort would have to be made through RCI. I believed The Melia Vacation Club should have given the Puerto Rico members an option first or a full refund before doing what they did without notification to its member. This is an ill advise business and gross breach of members trust. Product or Service Mentioned: Sol Melia Vacation Club Vacation Ownership. Reason of review: selling membership contract without notice, consent and refund to long time member. Monetary Loss: $25,000. Preferred solution: Full refund.
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