On [protected] signed contract with salesman, Alex. 3 portions to replace all flooring in home. First floor laminate was completed before the required permit from HOA was obtained. I then attempted to obtain permit which requires liability and workmans comp. insurance info. Hardfloors coordinator, Renee Johnstone, could not get the required info to me. She has stopped taking calls and not returning e-mails. After 3 inspections it was discovered that bathrooms could not be done. There was tile molding that the installer would not touch and cabinets that I was later told they would not touch. I was told by Alex just sign a waiver and the installer will do it. The installer refused. Alex told me to buy new molding and thresholds and installer would put them in. I then had to go return things when bathrooms were cancelled The credit for that was given. Waiting a month now for 3rd portion, upper level carpet install, that is dependent on getting the needed permit. I also requested cancellation of Service Plan-not worth it for one portion of project.