I used the service in the summer of 2016 to revamp my CV. In order to download the CV I needed to agree to a monthly subscription. In October 2016 I sent an email to customer services for Live career to cancel my membership/subscription, I was absolutely disgusted to find that in October 2018 I was still being charged £14.95 per month. I contacted Live Career and they have cancelled my subscription, however; they have refused to refund me the 24 months fees even when presented with evidence of my email to them from October 2016. I do not feel that I should have to suffer the consequences because someone did not carry out their role properly when I made it clear that I wanted to cancel in 2016. I want to be refunded the full amount from October 2016.