My washer and dryer was cashed out by Nicor Service Tech. Went and purchased 2 new units with in my mind i would be reimburse up to the cash dollar amount. Sent in all my receipts and paperwork as instructed only to be denied over and over time after. Reason being we didn't recieved the receipt or we didn't receive the customer summary form or you didn't sign this or that. I emailed myself as did Nicor all docs and there was nothing missing nor not signed. I continue to get the run around from this company. DONE!!!