I had been through hard-selling by the sales from fitness first and hence signed up for a 4-month membership. Despite that, the personal trainers constantly changes the appointment date and timing, makes the entire 4-month experience a nightmare. As a customer I have to constantly revise my personal agenda in order to adapt the the changed slot from my trainer! (How could possibly a service industry company act like that?) Having said that, I wish to stop my membership surely. Hence as stated over the contract, I had given one-month notice to the front desk staff to confirm my termination during my last visit, and requested them to make sure there's no additional payments. The staff, when being asked what should been done to terminate the payments, has made a fraudulent remark that nothing should be done, the contract will automatically terminates at the end of the 4-month membership, and how naive I was, I trusted that. Until seeing my credit card bills, they continued to charge me for two months. When I went back to discover why, they said my membership needs to be terminated by signing a thin paper slip with them. Any 'oral communication' will not be acknowledged by the gym. No apologies were given, and they simply 'cannot refund the fee' which they charged after my membership ends. How outrages is that! When I presented a written text message showing communication with their staff for cancellation, the staff mentioned that the person had left the company (Fitness First has very high staff turnover), so they do not recognize that! Be aware of this 'well known' gym, Fitness First is a scam, for sure! You probably is still happy about it as you haven't met the unlawful deeds they make, customer is the one who lose, and you simply don't get your money back, paying for nothing.