We (2 couples) landed at Abu Dhabi airport on 13th August 2021. The connection from Abu Dhabi to Dubai was supposed to be a bus and as part of the ticket. This was a complete FARCE. The Etihad staff member tried to be helpful but he had probably 100 people or more to put on 1 bus which was not event there. There was no information as to what happens to the people who don't get on the bus. We had already been at the airport 3.5 hours before we managed to get permission from the authorities to travel by taxi. We are now on our return doing the same thing. Getting a taxi from Dubai to Abu Dhabi, obviously at our cost. Etihad has let us down very badly.