I have been patronizing KKDoggieHaven, aka KK Doggie Haven from Alfred Tan 9022**** since he just started and was delivering on his own with his partner. Over time, the delivery time got unreasonably longer, items are always almost expiring and those repacking are lesser than the supposed weight. Sometimes there might be cheaper item that are not delivered which I would be too lazy to ask. However this time round, items missing. Gave Alfred a kind reminder once a week over whatsapp, since he publicly provided his mobile number for contact. Seller kept saying he will check with courier but never ever came back with update. And when he finally did, after a month of kind reminders, all I got was snide remarks and fraudulent claim that he has already sent out when he doesn’t even know what is missing for the order despite my numerous reminders and requests. Requested for courier details, but he was not able to provide. So thanks for the years of pet food. But I think enough is enough. Consumers pay to get our items delivered; and not have to constantly beg and put up with rude remarks from seller, with the hope that the seller have a bit of integrity to mail the items we paid. If not, please stop your delay tactic and refund me that is never yours, since you did not even deliver the items. Reminder to always check the total weight of the items that require re-packing. Such as kibbles. Tendency of total weight will be lesser. For example, if the package states 10kg (sometimes in lbs, please convert accordingly), you should be getting at least 10kg. not 9.2kg, 9.3.kg, 9.55kg. Always write on official platform to the seller, the moment you did not receive the item, even if the item is not that expensive. Never contact the seller directly, as seller will use delay tactic and ignorance so that the order period exceed the period to contest. Upon kind reminders to the seller, seller will rage and act like a gangster. So stay calm and just contact the platform service provider for assistance. Do an overall check upon delivery, as some of the item appeared moist in the food, which resulted to spoilage of item. Lastly, always check the expiry and place of manufacture. Do not believe what the seller claim. Kind advice from a long time buyer of this seller, and no longer wish to condone bad behaviours and scam tactic of this seller anymore. Please stand strong and firm against bad sellers and do not be scare off by their gangster tactic