Terrible company! They'll promise anything to get an appointment and your credit card information. They sell grossly overpriced services and products. They have no employee technicians, they are Independent Contractor technicians and completely unvetted as to their competence and skill level, sent to solve computer problems. Headquarters are in the U.S. with terrible offshore phone tech support, mostly South America, who can't speak legible English. How is company still in business???!!!