I have called answerby to cancel my monthly service. Then later find out this company is going to not only not cancel my service but answerby will continue charging my card 19.99 for next 6months all because I decided to cancel the monthly service early and answerby never once informed me of such action if cancelled my service early and nothing resolved with my computer after four days of the repetitive restart none helpful tasks done to my computer. All I asked was to fix my touch screen and when asked about the issue or if was fixed all I received was I'll give you a call back tomorrow and even that never happened