Hi: Yesterday I had an appointment at the Fairview Heights Il location. They were having REAL Computer Issues! It was insane the amount of time it took to be able to view pictures. No One Else was even in there - so it's not that their computers were just overloaded. I went back to get my pictures. On the way home I discovered my CD was Not in my packet. So I had to drive all the way back to ask about it. They could not get it to burn my CD. After 3 or 4 tries they finally said they did it another way - but that none of the pictures were cropped. When I spend $365.67 on pictures I should not have to make an extra trip back because my CD is Not in with the pictures - and no one said a word to me about it when I picked them up. The CD should also be Quality - NOT just the only way they could get it to burn. I am very up-set by this! It would be better to cancel appointments than to do this type of work. I want my CD Fixed! Or you can refund my money! Your computer problems are NOT my problem! You can contact me at [protected]@travelplex.com Constance Brauch 204 Renee Drive O'Fallon, Il 62269 Home Phone : [protected] - After 6pm.