This company is a total failure in every perspective!! Their customer service is next to nothing. Their website is like a scum that can trick you every step of the way! I purchased a computer monitor from them because I have some unused store credit that is going to expire. Before completing my order, I applied the credit and saw it was being deducted from the total purchase amount, next thing you know the system still charged the full price, and I have to go through the customer service by writing an email to have the credit applied, which is a long process and the company always charge your card first upon the order placed. After a long wait for about 3 weeks, I received my shipment, but the hdmi line was missing from the package. How are you supposed to use a monitor without a cable!! I notified the company immediately, it took them about a week to get back to me, saying you have to contact the factory yourself. Ok, fine! I contacted the factory, but being told the service tag I have is not valid, and I have to go through vendor to acquire more info. I wire another two emails to shop. Ca to explain my situation, and waited for another week or so, the email I received is "sorry for the delay"!!! That's it….. No more content!!! And they closed the matter based on that response!!! What the hell! Another week has gone by, I have not received any response for them. As a result, I have to buy the hdmi line from amazon and surprisingly found the monitor's hdmi port is not working!!! And that's probably the reason why they do have cable in it, and factory cannot find the record based on service tag! It is a defective product!!! They sold you a defective product and try to drag on the time, so you cannot return it!!! This is their business model!!! What a scum!!!