The company failed to honor my warranty, they pretended that I did not purchase a warranty and when I needed repairs they refused to repair my product. Then the put a phony claim that I need a battery (defective) but they no longer replace batteries. During the course over several months, I was haggled, rejected, had to pay for coverage out of pocket, with acer computers corporation. Acer never told me I needed a battery. The assurant solution staff was rude, and my computer is still broken. Now they claim my battery is defective and I have to replace it because it is a consumable item. The supervisor william (416531) very rude as well as daniel and other representatives (8/27/12, jim and al on 8/9/12, to be replaced. They should have replaced my computer because of the amount of repairs, due to the fact I had to have acer try and repair my product while they accepted the fact that I had a warranty. Their excuse for not acknowledging my warranty was because: they had my warranty under a secondary number and not my home (primary number). Your desired resolution: I would like a replacement and my warranty restored, or all of my money back due to my time and convenience. As well as having to speak to rude angry customer service operators.