27 Nov, 2018 → by ClaimboUser165646
Completely satisfied!
4
Run, don't walk, to buy a product from Moen! This company really knows what customer service means!! I had debated between purchasing the same kitchen faucet (high arc ArborORB) from either Moen or Delta and am so happy I decided on Moen. The arc of the faucet was lighter in color than the base or nozzle, and very noticeable, so first a new arc was sent out (also bad) and then a whole new faucet (also a color discoloration). So I decided on a different faucet (Bayhill BRB), also an oil rubbed bronze. There was no problem and no extra cost to me. Customer service was prompt and efficient and able to interpret the copious notes on my case. I would definitely recommend this company and their products!!!