25 Jun, 2020 → by ClaimboUser995825
Complete misrepresentation of promised services

1

I happened upon The Blue Book when I received a sham e-mail on our company account for a request for proposal for a local project. After trying replying to this RFP, I was contacted by Blue Book via e-mail stating my firm needed to "join" the Blue Book Network in order to bid.We replied we were interested in their service and they sent a salesman to whom told of the successes of their network. I have been in Business for 38 years and had used the original free Blue Book to find subcontractors in the past. The original Blue Book was a catalog of contractors akin to a phone book, we had been listed it it for years and the listing was free. Having used the Blue Book for years, as it was always sent to us for free I trusted the brand. I feel rather foolish as I did not do my due diligence on their present "Online" referral service. The salesman set up a meeting and promised we would be well served using their service for custom homes, our core business, and other small non union projects where we hold valid licenses. He was eager to close the deal on the spot and I fell for it based on my brand awareness.I was told I needed to purchase the most expensive program to make sure our firm was listed near the top, as those who purchased the the less expensive program were not likely to get any calls. As soon as we were enrolled the sales person set up a meet and greet with sub-contractors who are also enrolled in their network for them to meet my firm. As mentioned above, we have been in business for 38 years and enrolled to make new connections with principles of parties that need General Contractors, not network so the subcontractors in their network can benefit from my firm joining the network. I did not attend this meet and greet as there was no benefit in doing so. The next pitch from the salesman was getting "Featured" in their publication, I was getting the idea early on they were more concerned about their sales than mine, I refused that offer as well even though the salesman kept calling us and stating there were only a few openings left. We started using the website and 99% of the listings were listed as in design. We e-mailed a few of the principal parties with no return communications. Much of the RFP's we were receiving were for subcontract work. We are a GC. I started to complain to my assigned salesman and before I knew it another salesman was assigned to my account. Whenever I made a complaint, it was always my fault, I was told I was not using their system correctly, I wasn't calling on the principals an on and on. If I had wanted to do cold calls, I would not have enrolled in their services. Lately we have requested to close our account, there was no response until we stated we had requested a review by the New York Attorney General. The response was for the new salesman to send me a RFP for a jurisdiction I have no license in for commercial work. We were very specific about where and what we are licensed for and most of the projects we are not licensed for. Our attorneys have read the terms of use for this company and Blue Book states each legal action must be individual. We feel there is an opening for a class action lawsuit as this service is so over sold that there are many firms finding themselves in the same place as us. User's recommendation: Waste of resources, stick to your own marketing.
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