This is to bring to your urgent attention. I haven't received any response yet on the below complaint. I contacted your help desk many times, my complaint # [protected] registered on 23rd March is not resolved till date. This is a complaint about reliance no. [protected]. I called Reliance customer service center but it seems representatives are not trained to provide complete/correct information to customers!!! I bought this CDMA wi-fi portal last year from Delhi. I was told that it will work fine while roaming and it was working fine till last month. However, issues have cropped up almost 40 days back where I am unable to use it. I needed internet access urgently for a business requirement and tried using your wi-fi dongle in Rohtak (Haryana), which didn’t work!!! This resulted in a business loss to me!!! (all thanks to reliance). When I contacted customer service center, the only thing representative kept repeating was: CDMA service is being shut down in Rohtak, thus you need to switch to GSM(4G) dongle (Do I have to??? Isn't it the service provider’s responsibility). Now, what I want your help to do is: upgrade my current reliance no. (mentioned above) and ensure its up and running without any additional cost.