On 24th May I submitted a complaint under Ref [protected] with Doni over the telephone no [protected]-23rd May HA-GGN8TX - Still not resolved. The reason why I called was to request the team to listen to a call back because I booked a stay for 3 days but H&A booked us in for an extra day, charged us for this but we had already made plans. We only found out when the owner told us we were checking out early. My request was to ask for a refund as this was an error made by home & Away. Since my original call I have received very poor customer service. Second call 7th June I spoke with Charm who said the London team are dealing with the enquiry and will call me back but no dates stated. 3rd Call was 21st June with Pau again chasing and now the team were blaming the London office but refused to give me any team leaders full names at their or their London to escalate query further. The team were were poor, not helpful, No SLA's in place in your company for queries which is unheard of. As a customer there were no further lines of help to get my case resolved. my work e-mail passed onto outside advertisers without my permission and still have not actioned Case no ([protected]).I am sure the Ombassmon and Expedia would be interested to here about this. Look forward to your swift response Peter Drakeford [protected] [protected]@hotmail.co.uk