1 Jan, 2018 → by ClaimboUser50938
complaint over preview event in hong kong ritz carlton hotel 26th may

1

Im writing this email to seriously complain my and my husband disappointment upon our Registration at the venue captioned above. The associates involved, a lady and man who looked after the reception were so rude and respectul to us when we reported to the counter. We were asked for our names and id cards to confirm the invitation when we reached the counter. The lady just skimmed through her name list and in few seconds she said we are not the list. (not in a polite way or tried to assist us) Then I tried to showed them your invitaton email and whats app confirmation received, She just didnt listen and said we have gone to a wrong place and this is a wrong email without looking at the details!! Then suddenly the guy found my name on the list and told the woman yes we are on the list! This is very disrespectful! We went all the way to attend the preview event as we are interested in the program but we were treated So impolitely!! And their impolite manner really made us feel so bad and insulted!! This has wasted my and husband time and ruined our sat!!! We both are so busy and just returned from business trip yesterday but we still came to find out more a out tbe club. Anyway we just turned our back and left as this is totally ridiculous and ever worst arrangement!! We tried to write our complaint to the hk office and mr ed tsui response made us even feel worse as he said they had already provided the car park redemption onsite but we couldnt stand the associates' attitude and just left. Is this a compensation that my time and travelling expense is not a matter?! Also he explained that they put my name as ms winnie on the list thats why they couldnt find our name! However this is not valid as the guy could find my name on the list at the end when I first reported my surnamr is chan and my husbands tam. I cant imagine a five star hotel could bear such low service standard and personell and I cant see them handling the case seriously and try to get back our confidence. I look forward to hearing your headquarter response on this particular case.
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