1 Jan, 2018 → by ClaimboUser75617
complaint on webwatcher cancelled my license but refused to make a refund

1

WebWatcher do not conduct honorable business in USA. It cannot be used for Parent Control by Screenshot. The product function is not as advertised. Even their technical employee agreed that WebWatcher cannot be used for Parent Control by Screenshot, cancelled by license and inform their accounting to make a refund. Their accounting refused to make a refund. I have made the purchase online on 9/3/2016. During installation, I find out the product is not as advertised; it cannot be used for parent control by shreenshot, which is the primary purpose for purchasing this software. So I canceled my licence within 24 hours. I have chated with their technical representative on 9/19/2016; this technical representative agreed on the limited function on Parent Control by Shreenshot, canceled my License and informed their accounting to make a refund. But their accounting refused to make a refund. This is not accepted business conduct!
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