To it may concern, I am writing to complain the manager of one of your property Pheasant Ridge I. I think it is unfair to charge me on the excuse of 30 days notice. My friend and I made it clear to the leasing office in mid June that I would rent a one-bedroom apartment in Pheasant Ridge during my vacation from June 28 to September 10. Since then I have been emailing back and forth with the assistant manager Felicia(Lisa) Williams to work on the deposit payment and future arrangement etc. before I arrive in the US. Finally Lisa emailed me the confirmation including the holding deposit agreement and move-in requirements on June 18 which have clearly stated that my lease term is from June 28 to September 10. So I understand that the management office well know of and agree with my lease term (6/28-9/10). I arrived in midnight of June 28. I went to the management office in the morning of June 29 to meet the manager Karissa to sign the lease contract. I signed everything Karissa showed to me based on my trust to that office because I was very pleased with the services provided before I arrived. Lisa was very patient, arrange everything and explain every question I asked. After signing everything, Karissa gave me three sheets of paper, which is contact information, move-in inspection and a rent prorate calculator showing $188.5 for 6/28-6/30 due on July 1. But the tricky thing is that she didn’t give me a copy of the lease contract. She mentioned about 30 days notice to vacate but she didn’t tell the consequences of not giving 30 days notice. Actually I let the office know of my departure date when I paid my deposit. Until September 1 I went into the management office to hand in the 10 days rent for September, Karissa questioned about the 30 days notice because I wrote email to Lisa on August 24 to inquire about the move-out procedure which is when I was confirmed to receive my children’s travel documents and until then I was 100% sure of the departure date of September 10. So I think an email confirmation sent to Lisa is sufficient because the management office already has a record of my planned stay term (6/28-9/10) which is clearly stated in the deposit agreement emailed to me on June 18. Karissa said she was not aware of my notice and asked me to forward that email to her. So I did. Lisa was on holiday and came back to office on September 3. I emailed with Lisa and asked what the consequence is for giving a notice shorter than 30 days. Then she told me that I would be charged for 30 days from the written notice regardless of my actual departure date. In the afternoon I went into the management office again and asked Karissa why not informing me about the consequence of a shorter-than-30days notice and even if the manager didn’t tell me details of the contract, why not provide a copy of lease contract, so I could read by myself. What tricky is that the management office actually have a record of my stay term (6/28-9/10). That I have informed the office more than 30 days ago. The lease contract allows notice 30 days or more! (Lines of bold letters on Page 1 of the contract) Karissa didn’t listen and tried to solved the problem. Instead, she pushed all the responsibility to me by simply saying why I didn’t ask for a copy of lease contract to read and why I didn’t take her words seriously. I wanted to ask your company whether it is your normal practice that you don’t provide a copy of lease contract to your customer, whether your employee have to talk like a dictator to your customers without giving reasons and what standards your company hold for customer service. You don’t inform customers of their interest but wait for them to fall into your trap? On September 3, Karissa finally made a copy for me. I came back to read through the lease contract and find that there are many details effecting customers’ interest which should have informed customers in advance, for example late charge and late notice issues. Even if your customer don’t know English cannot read, you should provide them a copy of lease contract if you want to be completely waived from any responsibilities. It is really unfair to charge me due to the manager’s defect in handling procedure. What’s more, your company have a deposit agreement clearly stated my lease term from 6/28-9/10 which is more than 30 days notice as required in the lease contract. In all, I don’t agree that your company charge me 30 days rent up to September 10 due to the manager’s negligent performance. Also because I have informed the office about my departure more than 30 days ahead. Thanks and regards, Resident of Apt 46