1 Jul, 2021 → by ClaimboUser329479
Complaint about sevice.
1
This was my first time using your service and also my last. I booked a return flight from Edinburgh to London Heathrow. On our out bound journey the times of our flight were wrong by your paperwork. We did travel to London, but two hours sooner than expected. The return journey was a nightmare, we did not get boarding passes from you. After many long ridiculous calls i gave up on your company. The female we spoke to wanted us to pay £65 for change of departure time which was no fault of ours. She was very abrupt with poor manners. We went to heathrow, a very pleasant man from British Airways gave us our passes at no extra cost. I think your staff are on some kind of scam to get more money out of travellers. I will certainly not use your company again. Pissed off customer.( William Runciman).