27 Oct, 2019 → by ClaimboUser657232
complaint about “no show” status ivy moreno, client # 1191667 [protected]@optimum.net
1
At 10:29 a.m on October 19, 2029 I received a text saying that my ride was assigned to Arthur with an ETA of 7 mins., taxi green toyota camry #AB780, at 9:36 a.m. I received a text that my ride was here so I went outside and got into the taxi and Arthur was not in a good mood, I told him I was sorry I could not pick up my phone when he called and he nastily said "I'm here, that's all that matters", I apologized but he was visibly upset. Then at 9:45 a.m. I received another text saying that my ride had been reassigned to Fermin ETA 7 mins., taxi green toyota prius v, #AA035. Then I received another text saying my ride had been reassigned to Fermin ETA 8o mins, same car info as above and at 10:07 I received a text saying that my ride was here, meanwhile I was already at my destination! I called Access A Ride when I got home from my appointment and was told that I was put down as a "NO SHOW". Please have this changed as I idid take the cab that showed up. Please advise as to when this has been fixed and please call if you have any questions [protected].