For your information， my car has not yet finished repair until today。 it's been very disappointing that how come it took such a long time to service my car and it causes a lot of trouble for me to travel without my car. Sent from my iphone On 7 mar 2019, at 7:08 pm, volkswagen customer care wrote: Subject : auto generated email reply Dear valued customer, Thank you for contacting volkswagen passenger cars malaysia sdn bhd and for Your keen interest and support towards volkswagen products and services. Your feedback and concerns are extremely important to us. Our customer care executive will attend to your good self within the next 2 Working days. We would appreciate if you could provide us the information below, in case You have missed it in your original email; 1. Vehicle registration number : 2. Vehicle identification number (vin) : 3. Service / sales dealer : 4. Your contact numbers : Thank you and best regards, Volkswagen customer care This is an auto-generated e-mail. Should you wish to make further Enquiries, kindly contact our toll free number at [protected] between 9.00am - 5.00pm (mondays - fridays) excluding public holidays. Disclaimer: The contents of this email and attachment, if any ("message") are intended For the named addressee only and may contain privileged and/or confidential Information. If you are not the named addressee or if you have Inadvertently received this message, you should not disseminate, Distribute, use, print and/or copy this message. Please notify the sender Immediately by return e-mail and delete the message. Volkswagen passenger Cars malaysia sdn bhd disclaims all liability for any error, loss or damage Arising from the message being infected by computer virus or other Contamination. Any views, opinions and/or other information in the message That do not relate to the official business of volkswagen passenger cars Malaysia sdn bhd shall be deemed as neither given nor endorsed by Volkswagen passenger cars malaysia sdn bhd. In response to: Re: website - customer care enquiry // qmv520 Sheau huey tan To: Volkswagen customer care 07.03.2019 12:06 Show details Noted and thanks for your reply。 Sent from my iphone On 7 mar 2019, at 4:17 pm, volkswagen customer care wrote: Without prejudice Dear ms tan, Good day to you. First and foremost, thank you for your email dated today. We are aware of your concerns and we are working alongside, our service Centre ismaco in kuching to resolve your concerns. In this regard, our service centre will revert back to you as soon as Possible. Please be informed that our service centre is your contact point On these concerns. Thank you for your kind understanding and personal attention while Remaining at your total disposal Best regards, Alison Customer care Volkswagen passenger cars malaysia sdn. Bhd Level 26, menara etiqa No. 3, jalan bangsar utama 1, 59000 kuala lumpur, malaysia. Phone:?? [protected] Email:?? [protected]@vw.com. My Www. Volkswagen.com. My From:????"sheau huey tan" To:????"volkswagen customer care" Date:???? 03/07/2019 03:40 pm Subject:???? Re: website - customer care enquiry // qmv520 Hi, first thank you for your kind consideration and a 70%? Discount given For the repairing charges. Futhermore, I did write to request for extra Discount but there is? No respond from your company.? So if there is no Futher discount given, I would like to request for a free transport charges For sending my car from kuching to sibu.? Finally thanks for your Co-operation. From: sheau huey tan Sent: friday, february 22, 2019 10:55 am To: volkswagen customer care Subject: re: website - customer care enquiry // qmv520 Hi, morning I am mdm. Tan, not mr. Tan. I am unsatisfied with the offer given from the vokswagen regional office. I Like to appeal more discount for the quotation given, or offer me the Best. And also please give me a free transport delivery from kuching to Sibu when the car been done and settle. Please advise me asap. First, the reason is 1) too long time spend in volkswagen kuching but unsettle 2) make not convinience for me for long time, car not available to use 3) problem occur for at least past 2years, which cant detect the problem, u Can check back the record for my car qmv520, mostly done at kuching and Sibu center. Problem happen which the car still under full warranty! 4) center feedback only minor problem, not totally can find out the actual Problem for the past years. (vokswagen offer me - best we can help u is.. Out of rm9929... 70% discount On parts.. U only pay rm3169.10) Sent from outlook From: alison yap on behalf of volkswagen customer Care Sent: thursday, february 14, 2019 3:57 pm To: huey.[protected]@hotmail.com Subject: re: website - customer care enquiry // qmv520 Without prejudice Dear mrtan, Good day to you. First and foremost, thank you for your email dated today. We have taken note of your concerns and we understand your frustration with Regards to the issue raised by you and we assure you that we take our Customers' feedback and complaints seriously, and act accordingly. In this regard, we are in the midst of seeking further clarification and Investigation pertaining to your concerns cited, alongside our service Centre, ismaco in kuching. Rest assured our service centre will revert back to you as soon as Possible. Thank you for your kind understanding and personal attention while Remaining at your total disposal Best regards, Alison Customer care Volkswagen passenger cars malaysia sdn. Bhd Wisma volkswagen No. 7, lorong maarof Bangsar 59100 Kuala lumpur, malaysia. Phone:?? [protected] Email:?? [protected]@vw.com. My Www. Volkswagen.com. My Full name: tan sheau huey Email address: huey.[protected]@hotmail.com Contact number: [protected] Vehicle registration number: qmv520 Casis no：wvgzzz5nzdw058424 type of enquiry: general Enquiry (please specify): to whom it may concerned. I have sent my car to sibu mitsubitshi service centre for 2 to 3 weeks now For repair. It is taking too long and is causing a lot of inconvenience too Me. When the service centre is unable to detect the cause of the problem, They sent my car to kuching and it has been months now the problem has yet To be resolved. I would like to have a clear explanation and reply as to Why it has taken so long. It is because of the confidence we have in the Brand that we purchased the car and this is really disappointing. Please reply to me as soon as possible.