I went to the salon and Elizabeth City North Carolina 11:30 on 10/31/20when she put the activator on I ran outside to get something out of the car she told me to be back by 20 so so bye I had 5 minutes left and started burning them in the neck and I went inside and already had a chemical burn my hair is falling out is extremely dry and I want to know what's going on no one is trying to help me User's recommendation: Do not go to miss Carol which is in her seventies put any chemical in your hair at all it's time for retirement.