1 Jan, 2018 → by ClaimboUser591672
complain about the branch service

1

Dear Sir, I am writing this with very unhappy and frustration regarding the services providing by the ADIB Sharjah Branch located near by Etisalat Round About. First I have applied for the liability letter with the branch on 29 Jul 2017 and received the same on 23 Aug 2017 after 26 days with many follow-up and complaint ( case ref # [protected]). However, with one day difference in the guarantee letter by the second bank, due to Eid Holiday in between, ADIB Emmar branch denied to accept ENBD's cheque. Second time, I applied for new liability letter on 9th September and on 12th Sep received message in my mobile that the letter is ready for collection. Accordingly, on 13th I reached bank, same branch, to collect the letter but the bank said the letter is not ready and will be ready the next day only. I approached the branch manager but disappointed me with the manager's response saying that they are not responsible for the message and I should wait and they behaved like there was no mistake from their side. Since I reached my office in DIP late I will lose my one day salary without any benefit. But the grate surprise that I received a message in the evening at 3.20 pm that my account is debited with AED100- without issuing the liability letter. I can't go today to the bank again because I will lose my one more day salary. Now I am planning to go on Saturday to collect the liability letter. As a customer it is my right to be served well and treated with respect, but my experience was unhappy. I need the requested liability letter with current date when I receive the same in my hand and don't want to be debited my account again. Hope, you will take up my complain seriously and the corrective actions will be taken. Best Regards Abdul Saif ( Account # [protected] Contact # [protected]
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