1 Oct, 2019 → by ClaimboUser894811
complain about 1. a uob promoter who did not give complete and accurate information 2. irresponsible uob customer service

1

Dear Sir/ Madam, I would like to complain about 1. a UOB promoter who did not give complete and accurate information as well as 2. UOB customer service that I received. I have applied a credit card (UOB Singtel card) at the roadshow which was held in May 2019 at Suntec-City Convention Centre. The promoter persuaded me to apply the card by telling me that I will be getting a promotional gift of $50 Takashimaya voucher if I link the card to my Singtel Bill which I did link. I didn't receive anything from UOB. I can't remember how many times I called to inquire regarding this voucher. The followings are the facts which I remembered (can refer to the tapes if necessary): 1) On 17 Sep, I called UOB hotline again regarding the voucher, the call center officer was unsure about the promotion and promised me she will asked the relevant department to call me back within 3 working days. 2) On 20 Sep, I called UOB hotline again to follow up, because no one from UOB called me to explain my query even though the previous officer promised to called me back in 3 working days. This time round, a different call center officer answered . She told me that she was not the one who promised in previous call but she said "I will make sure the relevant department to call you back." I was afraid that I would miss the call back if I am busy and not able to answer. So I also clarified with her that normally how many attempts were made to get in touch. She clarified that normally 3 attempts were made to a customer if they miss their call. 3) On 23 Sep, a guy from UOB called me and explained that I was not an eligible customer to receive $50 voucher(as I am not on the list of first 300 customers). My points is · the promoter did not mention to me it is only for the first 300 customers which I found out during this call. If I was notified this condition I would not have applied for the card. · So this guy offered me to cancel the card. He told me that one of his colleagues will call me to facilitate the process to cancel my card. I agreed . 4) On 24 Sep, I got a miss call- only one miss call, from UOB and received an SMS stating this " We have been trying to get in touch with you but our attempts were unsuccessful. If you need further assistance, please call us at [protected]. Thank you." What is this !!! Our attempts were unsuccessful ??? how many attempts did you make, only one attempt but sent this kind of irresponsible SMS . Is this appropriate to send this kind of SMS to a customer after missing a call (just one call). Then what should the customer do ? She has to call the hotline again and the call center officer will told her that he or she will ask the relevant team to call her back ? How long do you want to take to settle this simple things ? 5) Yes. I indeed made a call back to hotline number and as usual needed to punched a 100 of numbers into the phone to get to talk to a live person. But the officer could not make head nor tail which I expected (I understand it was not his fault) . He needed to relook all the records again. Then I questioned him " sending this SMS was appropriate ?" His answer was " No" . I asked him " did you know who called me and sent this SMS to me? He answered "Yes" after checking record. Then he offered me whether I would like to ask this person to call me back. I told him "Yes", "I wanted her to call me back". I waited until now. No one is calling me back to settle this matter. I hope an international bank like UOB will take good care of their customer needs and responsible for the irresponsible actions of its own staff.
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