Hello I am doing this on behalf of my parents They left home at 10am on sunday 8th october to catch plane @ 1.30pm. To arrive in barcelona @ 3.30pm, but it was cancelled. We are both in our seventy-five.  We were on flight vy8753 from birmingham to barcelona on sunday 8th october.  we was ready to take off, we sat on the plane while engineers tried to fix it. Which they couldn't. so we all disembarked was taken into a room, where we waited no information was given. We had 2 young reps didn't know anything. No drinks was available again.  Then we were told going to a hotel overnight. We didn't have much sleep as the springs was sticking through the mattress. We at to go through customs and passport control again and get suit cases. Monday 9th october coach picked [protected]@ 9.45 got to airport no one there to help we asked someone they told us to wait by check in board to see what check in desk. It was we joined the mondays passages when we were seen told us,  we at to go to paris on flight no vy9353. (I can send you a copy of the boarding passes). But our suitcases went to barcelona. Then at to go to check in desk to get boarding tickets for flight vy8019 to barcelona time 16.05, they held the plane up for all of us. (But all the planes left late). We were rushing all the time. When we got to barcelona no one knew where all the suit cases were. Then found them on one of the carousel.  Then we had transfers to take us to calella costa  brava. We were told they were void.  We looked about and found a reply.  she done some phone calls and she managed to get us onto a coach. Arrived at hotel 9.50pm. We missed all meals.  36 hours lost off our holiday.  My feet swelled up at to go to pharmacy I was told to put an elasticated stocking on and told to keep my feet  elevated  for a few days. (Find attached photo's of my moms feet)  because of this we didn't good to far. We didn't enjoy our holiday   (If you call it a holiday) with all the stress  We would  like to be compensated for all the stress and inconvenience for a holiday which we saved up for for many months as we only get our state pension. So far they have been paid compensation of €250 (£214) for the flight delays. I think my parents should have extra compensation. I have spoken to the citizen advice they said  under the supply and services act my parents are entitled to claim compensation for the bed in the hotel which the springs was sticking through the mattress which they had no sleep. The holiday time they missed. The meals which they had to buy themselves (For lunch and evening meals) which they would have had in there hotel which they had already paid for. The reply I got is Once again, we regret not being able to honor your request.