1 May, 2020 → by ClaimboUser524153
Company will not resolve our issue
1
We purchased a top of the line $25K ++ swim spa in 2014 and by 2020 it was rotted and had not worked correctly since the first month we had it. In 6 years we spent nearly as much to fix it as we did to buy it!!! Finally, we had to have to have it cut into pieces and removed - again the rot! We have pictures which clearly shows they partially cut power wires coming out of the conduit on the day of installation in September 2014. The entire spa has had nothing but problems since day one and we have been given nothing but the run a round by our distributor. We are asking, asking and asking again to have Catalina call us and at least have a conversation! User's recommendation: RUN, don't walk!!!