Company unresponsive to request for purchasing a replacement part.

/ 32 reviews

1 Mar, 2021 → by ClaimboUser256459

I entered a ticket number to order a replacement part for my fireplace, which was purchased from Costco. They closed out the ticket but didn't send the part or tell me what else I needed to do to get it shipped. Ticket # 645832 User's recommendation: Check out all the online reviews about bad after sale support from this company.

Appliances and Electronics

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Twin Star International - Other Reviews

》 Why a lawyer

》 The glass blew up and burst

》 Customer Service is a joke!!!!

》 Missing cabinet pins.

》 E3 failure code

》 Company unresponsive to request for purchasing a replacement part.

》 Heater tore up after 1 season of use

》 Worst customer service ever..

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