I booked and paid for accommodation with Amoma June 2018 for an August 2019 reservation. I received my hotel voucher promptly. I contacted the hotel in October to make a special request. They responded and said there was no record of our reservation. I contacted Amoma who reassured me there was a booking and as it was through a third party the hotel wouldn't have a record of it until nearer the time but they also requested I did not contact the hotel again but went through them for requests. May 2019 Amoma contacted me and said they could not fulfill the booking but offered me a similar star accommodation in the same area, I accepted. Two weeks later they contacted me and said they now couldn't fulfil that booking and offered me another accommodation 2 stars lower and in a different area . The reviews of the new hotel are terrible and I would feel unsafe staying there. I asked if they could change to a different hotel and they have said they have no other inventory as they are dealing with a supplier. They have offered me a refund but I feel they have had my money for a year accommodation has gone up in price and now to book something similar I am going to be greatly out of pocket.