8 Sep, 2020 → by ClaimboUser715450
Company took 4 months to ship then wouldn’t honor guarantee
1
I ordered a pet gentle device. It took 4 months for me to receive. When I finally got it, I actually liked it. My dog seemed to respond appropriately to the Ultrasonic Sound. Plus having a flashlight on the device is very convenient. Then, in less than 90 days from when I received it, the device stopped working. Nothing, no lights, flashlight or anything. I bought a new 9V battery and it still wouldn't work. So I contacted the company asking for an exchange of my defective unit. They said it was longer than 90 days from when I ordered it and therefore, they would not give me a replacement. So I went on eBay and found the exact device for under $8, including free shipping. I ordered it and it works just as well. It looks and feels exactly the same, except this one works. User's recommendation: Save over $30, order one from eBay or other places that have the same device for much less!