After months of back and forth, i was contacted my the Director of Customer service saying She wanted to resolve our disagreement. We reached a settlement and i was sent a Final Settlement Agreement which simply stated we reached a satisfactory resolution and that i wold receive a refund in amount of $2,500. Funds would be reimbursed via the credit card on file. After 8 days of returning the signed agreement i inquired about my refund to which i was told that i had to remove all negative posts on the internet before the refund would be given. That was in no way part of our settlement. i can send you a copy if you like. it is now 6 weeks and the company if refusing to fulfill the agreement we reach and i sign for.