I just placed an order for my third bottle of Potent Lift Instant Face and Neck Lift. The pump on both of my first two bottles stop working when the bottle were not quite half empty. I tried calling the company but a recording says their customer service line is not up at this time. I sent emails via their website four times but no one will ever respond to me. So far Ive had to throw away two half full bottles. If this happens on the next bottle Ive ordered, I will be filing a formal complaint with the Better Business Bureau! User's recommendation: Look for TRUE reviews before purchasing this product. Pumps on bottles stop working and company refuses to respond to customer emails. And, their phone recording says the company line is not available at this time.