8 Sep, 2019 → by ClaimboUser890663
company refused to activate my subscription!
1
I bought a receiver and a platinum 6 month subscription while I was in Kuwait in April and now I'm trying to activate it with no luck! I already spent more than I payed in long distance calls to osn in UAE, KUWAIT AND LEBANON and talked to more than 10 agents each with a different story to tell! And still no activate. I provided mobile number in Kuwait or in Lebanon for activation but yet they insist that they should visit my house physically although I explained that I only bought this while visiting Kuwait since I don't live there but they claim that it can not be activated without a physical visit! This was not mentioned on the box, neither I was told when I payed 175 Kuwait dinars for it. Plus this is my third subscription and I never faced such a case nor such treatment or lack of consumer responsibility They need to activate my subscription or refund me Khaled.[protected]@gmail.com