We bought barcode scanners with Bankers Warranty extended warranty agreement. Called to report one of them is not working. Got the royal runaround for days by phone, email. They did everything possible to wear me down and not stand by their agreement. Finally I gave up. Luckily the cost of the warranty was minuscule and we were changing to different scanner because of unrelated reasons, so I feel lucky compared to the hundreds of people that are really SOL. One last thing that is important. Bankers Warranty offers their fake warranties under a few different company names, so be careful. One of their names is "Square Trade Warranties" . I bought a Nikon D60 camera from Ebay and took the extended warranty through "Square Trade". If I would have know it was a Banker's Warranty company, I would have never bought it. BE CAREFUL!!! Hopefully Nikon's quality is such that I won't have to find out.