Update by user Jan 02, 2020 Windstream did recontact me with an email offering to issue a credit of $6.95. Its not worth the trouble to me, it was not the money, it wasthe principle of how they handled this. They sent one email from theirmain person handling complaints. I did not bother to follow up, but will not use them in the future nor recommend them. They went frominitially saying there would be no charge if their modem was turned into saying it would be $40 without informing us of any fee for contactingtheir customer service, to adding the $6.95 onto the $40. Fortunately where we live now we receive our phone services and internet services and television services from an alternative provider.Frankly at this point refunding me $6.95 would not leave me satisfiednor comfortable with ever using them again in the future for any kindof service. Original review posted by user Dec 03, 2019 I moved on July 16, 2019 and ordered internet and phone disconnected. This was only about 6 days into billing cycle, and Windstream billed for $80.05. We contacted them and were told that it would be removed once they received their internet modem and we mailed that in their postage paid envelope. We called again about it and were then told that they had to charge us $40.05. We agreed to that and paid with debit card. I also printed this amount on their bill from their website. We got a confirmation number but they processed it for $47. Monetary loss $6.95. This is not much, but its the principle. Bank sees that the amount charged does not match what we agreed to and would accept me putting that amount in dispute if I bring in the paperwork. Its not worth $6.95. But other people should be alert that this company follows unethical billing practices, do not provide them with your debit or credit card information. Now I understand why Windstream is in bankruptcy.