22 Jul, 2020 → by ClaimboUser233772
Company failed to send product that was ordered

1

On June 1, 2020 I placed an order for a lace front braided wig with Express Wig Braids.com for a ready to ship wig. The total price for the wig was 209.00 so I paid. June 2, 2020 I received a follow up e-mail from a sales representative saying that they had received my order a thanks but no shipping date/tracking number, I found this to be odd since most on-line companies usually furnish this information quickly once an order is placed with the company. In the coming weeks I would reach customer service only by going through their on-line web site and they would all ways give me a response that didn't make since, such as telling me I should have read their policies on their website in regards to processing and shipment times before I ordered and even went so far as to say that I was well aware of their procedures and had agreed with their procedures prior to ordering. Mind you, their deceptive crap is written in a jumbled mess at the bottom of their website. Needless to say, July 20, 2020 after about a month and 2 weeks, a soiled,crumpled envelope sealed with scotch tape arrived. When I opened the packaging, I was horrified! Not only had they sent me the wrong wig, the ratty glued together wig had a putrid horrible odor coming from it. I was greatly disappointed with what I had received and I knew without a sliver of doubt that I had been duped! Upon closer inspection of the packaging I realized that it had been shipped without a packing slip/return label. I could not even ship this piece of garbage back to it's rightful owner' However I could take photos to document my experience in order to warn other unsuspecting customers. I promptly let this company know how dis-pleased I was with what they had sent me, Shame on you Express Wig Braids! for taking advantage of the very community that supports you! User's recommendation: Beware of Express Wig Braids Scammers.
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of Express Wig Braids you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.