28 Apr, 2018 → by ClaimboUser84778
Company does not stand by their warranty!
1
Our Atrium slider track broke and we called Atrium to get a replacement part. They stated they no longer service California and they wouldn't be able to help us out! We have spoken to numerous 'managers' and they all say the same thing. Do not purchase Atrium if you live in California! They did tell us to purchase a replacement part at Swisco so we did. We when received the part, it was too small. I tried to return the $24.00 part, but UPS was going to charge me $53.00 to ship it. Needless to say, I still have the track that I can't use. Has anyone had the same problem? Does anyone know where to buy a new track for an Atrium slider door?