Update by user Jun 01, 2020 I am going to file a complaint with the state regulator of the company after it will (the regulator) will open its doors for business. After that, I am going to file a complaint against Atmos in the Court of the City of Slidell (a small claims court). Original review posted by user May 02, 2020 In November 2019, Atmos Energy charged me $50 deposit but refused to explain what the deposit was for. The company refuses to return the money, although I have religiously paid "current charges". I have been Atmos' customer for 18 years but had never had problems of this sort. The company's bills have been confusing. Here is the bill for 01/08/20. There is "total due $43.47", then there are "current charges" -$73.08. Which amount do you pay? Both? There is also $116 for past due balance which had been already paid but conveniently overlooked by the company. Maybe because I had been paying my bills to the "old" account unaware that the company changed my account without warning. But then, why not tell me about it? I have called the customer service on numerous occasions but was not told that my account had been changed. Apparently because Atmos charges for late payments, and transferring payments from the old account to the new one takes time, enough of it to justify additional charges for late payments. As a matter of fact, one can find a sea of complaints on the internet against the company for unfair charges "for late payments". I considered paying my bills directly to the company account (until recently I paid electronically through my bank) but discovered that the convenience will cost me more than $3. That is if my "current charges" are $15.26, so with additional charges for direct payment to the company to avoid the penalty for late charges, one has to pay $3 and some cents more. How smart! Suspecting that employees of the customer service office are uninformed, misinformed, or maybe poorly trained, I wrote a letter to Atmos CEO, Mr. Mike E. Hefner. But he ignored me. Instead, I have received a letter from Christi P. Stembrighe, whom I have known from previous attempts to understand Atmos' billing practices. She was as confusing and absurd in writing as she was orally on the phone. However, she refused, as previously, to reimburse $50. But I think I know why Atmos attempts to screw its customers. The winter in Louisiana( where I live) this service year, was warm and revenues low. So, what do you do in despair? You defraud your customers. Watch your valet.