The two large fiberglass poles - (dark gray). Part # 12010. Splintered when I set up the tent. I have camped in tents for years, but I have never experienced support poles shattering like that. I have been trying to contact sportsman guide through their number [protected]) located on the instruction and safety manual, but all I get is a message and the phone disconnects. All I want is replacement poles. Damaged occurred on 9/19/2020. I can send the poles back for you to examine, but I have no way of sending a picture. My name is richard martin. Phone # [protected]. Please help.