I'm unhappy that my insurance premium went up by over R100 this year. Apparently mail was sent informing me but I never received it and I think A&G should ensure they have a customers agreement before knocking off an increased premium from one's bank account. Perhaps a phone call to check with customers would be a good idea? In addition, every year we are told by financial savy people to make sure we reassess our insurance premium as it should go down as the vehicle devalues. Every year I find insurance companies push up their premiums and then blame it on increased 'admin costs' and more expensive vehicle parts. Considering the vehicle is vastly cheaper to replace than the previous year, I have an increasingly good low risk record and 'admin costs' are part and parcel with the business service offered I think it is outrageous that I have to waste time and cellphone money haggling for a better premium deal which was obviously not difficult to offer. I want a refund for my April payment which was pushed up unnecessarily or better yet a decreased premium in comparison to last year would be good! I'd also like my policy details emailed as promised.